Terms of service

Booka is subscription software (SaaS) for appointment-based businesses: online booking, calendar, client records, reminders, till and reports. The provider is the company listed on the Legal notice page ("Booka").

These terms apply to professionals and companies that open an account ("Business") and, for the parts indicated, to clients booking with a Business through Booka ("End clients"). By signing up or using the service you accept these terms.

Business accounts are reserved for those acting in the course of a business, craft or profession. Consumer protection rules therefore do not apply to contracts with Businesses.

You are responsible for the accuracy of the data you enter, for keeping credentials confidential and for the actions of the staff users you give access to. If you suspect unauthorised access you must tell us immediately.

Every plan can be tried free for 14 days, without entering a payment card. At the end of the trial the account stays active only if you choose a plan and start the subscription; otherwise features are suspended: within 30 days you can ask us to export your data, after which it may be deleted.

Plans, included features and prices are those published on the Pricing page at the time of subscription. Published prices include VAT.

Subscriptions are monthly or yearly, paid in advance through Stripe and renewed automatically for the same period. Booka charges no commission on the Business's bookings or revenue. Any costs of external services (for example message bundles) are stated before activation.

List price changes do not apply to active subscriptions. If a payment fails we may suspend access after notifying you.

You can cancel at any time from the Subscription area of the dashboard: cancellation takes effect at the end of the period already paid and gives no right to a refund for the remaining period. You can switch to a different plan; the price difference is prorated.

Within 30 days of termination you can ask us to export your data; after that period it is deleted as described in the Privacy notice.

You agree to use Booka lawfully and not to upload unlawful content, send marketing messages to people who have not consented, try to access other Businesses' data or compromise the security or operation of the platform. In case of serious breaches we may suspend or close the account.

Your clients' data stays yours: you are the controller and Booka processes it as a processor under Art. 28 GDPR, only to provide the service and according to your instructions. Booka applies appropriate security measures, imposes the same obligations on its providers (listed in the Privacy notice), helps you handle data subject requests, informs you without undue delay of any personal data breach and deletes or returns the data when the relationship ends.

You are responsible for having a legal basis for the data you enter and for collecting the consents needed for promotional messages to your clients. You can ask us at any time to export your clients and appointments in a readable format (CSV).

Booka records payments and the reference to the documents you issue, but it is not a fiscal cash register or an e-invoicing system. Issuing receipts and invoices and all other tax obligations remain the Business's responsibility.

We do our best to keep Booka continuously available, but interruptions may occur for maintenance, updates or causes beyond our control; planned maintenance is announced in advance where possible. The service evolves over time: we may add, change or replace features, without materially reducing those included in your plan during a period already paid.

Booka is not liable for indirect damage, loss of profit or data caused by non-compliant use of the service or by events beyond its reasonable control. Except in cases of wilful misconduct or gross negligence, Booka's total liability towards the Business is limited to the fees paid in the 12 months before the event.

Booking through Booka is free. The contract for the booked service is made directly between you and the Business, which is solely responsible for the service, prices, any deposits and the cancellation rules shown when booking. Booka provides the technical tool and is not a party to that relationship. Your statutory consumer rights are unaffected.

We may change these terms; material changes are communicated to Businesses at least 30 days in advance and, if you do not accept them, you can cancel before they take effect.

These terms are governed by Italian law. Disputes with Businesses fall under the exclusive jurisdiction of the court where Booka has its registered office; consumers keep the right to the court of their place of residence or domicile. For questions write to info@booka-app.it.